Who delayed what, shown fairly
Genuine delays and missed leads accumulate in the same report; a task postponed on the system's own suggestion never unfairly counts against you.
Only real delays make it into the report.
The report inherits Capacity Management's fair distinction: a first postponement made on the system's own suggestion, or a mandatory customer-driven postponement, never shows up here as a delay.
Missed leads, in the same report.
A summary of leads that weren't called in time is also part of the same report; you see where your team is falling behind from one place.
Visibility is shaped by role.
The company owner sees everyone; a manager sees everyone except the company owner; other team members see only their own peers.
Usage guide
- Access: open the Delay Report from the Analytics menu.
- Reading it: track genuine delays and the missed-lead summary from the same screen.