The answer to any question, always one search away
The answers you've given to common questions accumulate in a knowledge base your team can search anytime; you never answer the same question twice.
How It Works
01
Find what you need in seconds.
Search the Knowledge Base and reach a previously written answer in seconds; even a brand-new team member can check here before asking an experienced colleague.
02
Anyone can contribute, publishing is controlled.
Your sales team can suggest articles too, but their suggestions go through manager approval; a manager or marketing publishes directly.
Tips
- Searching: search the Knowledge Base by keyword.
- Contributing: the sales team submits suggestions, a manager or marketing approves or publishes them directly.