After-sales requests reach the right person
Every after-sales request or complaint from your customer is recorded; the authorized person sees every request, team members see only what's assigned to them.
How It Works
01
Visibility differs for everyone.
If you have After-Sales authority, you see every request; the consultant who made the sale sees only their own customer's request, for information; other team members see only what's assigned to them.
02
You assign a request to the right person.
As the authorized person, you can assign an incoming request to the appropriate team member; a request shows up on whoever's responsibility it is, in their own list.
Tips
- Logging a request: open a new request or complaint record from the After-Sales page.
- Assignment: the authorized person assigns the request to the right team member.
- Tracking: everyone sees the requests they're responsible for in their own list.